Childcare Supply Network Privacy Policy

Effective Date: July 8, 2026

This Privacy Policy explains how Childcare Supply Network, referred to as "CSN," "we," "us," or "our," collects, uses, shares, and protects information through the CSN website, member access process, product catalog, ordering portal, product request process, marketing activities, and related services.

By using the CSN website, requesting access, submitting a form, creating an account, placing an order, or communicating with CSN, you agree to the practices described in this Privacy Policy.

1. Who This Policy Applies To

CSN is intended for adults acting on behalf of licensed childcare centers, licensed home childcare providers, preschools, early education programs, schools, businesses, or related organizations.

CSN is not intended for children, parents shopping for household use, or individual consumers.

2. Information We Collect

CSN may collect information you provide directly, information collected automatically, and information received from service providers or business partners.

Access Request Information

When you request access, CSN may collect:

• Name
• Work email
• Phone number
• Center or program name
• Childcare license number
• Provider type, such as licensed center or licensed home childcare
• Current supplier
• Approximate monthly supply spend
• Invoice terms interest
• Current supply list or invoice details you choose to provide
• Notes or other information submitted through the Request Access form

Account and Member Information

For approved members, CSN may collect:

• Login credentials
• Account role
• Center assignment
• Billing and shipping addresses
• Contact preferences
• User permissions
• Approval status
• Member tier or account type
• Account activity

Order and Catalog Information

CSN may collect:

• Products viewed
• Products ordered
• Custom restock lists
• Saved or favorite products
• Product requests
• Requested brands, pack sizes, case counts, or substitutes
• Order quantities
• Order history
• Delivery details
• Payment status
• Invoice status
• Support notes

Payment Information

CSN may collect payment-related information needed to process orders, invoices, ACH payments, card payments, refunds, credits, and account reconciliation.

Credit card, ACH, and bank account details may be collected and processed by third-party payment processors. CSN does not intend to store full credit card numbers or full bank account details on the CSN website.

CSN may store limited payment-related records, such as transaction status, invoice status, payment method type, last four digits where available, payment dates, and accounting records.

Communications

CSN may collect information when you:

• Email us
• Call us
• Submit a form
• Request a product
• Request support
• Reply to marketing or sales communications
• Interact with SMS, email, or other messaging

This may include message content, contact information, timestamps, communication preferences, and support notes.

Website and Device Information

When you visit the website, CSN and its service providers may collect:

• IP address
• Browser type
• Device type
• Pages viewed
• Referral source
• Date and time of visit
• Approximate location derived from IP address
• Website interaction data
• Cookie or similar technology data

3. Children's Information

CSN is not directed to children and does not knowingly collect personal information from children under 13.

CSN is a business-to-business website for childcare operators and adults acting on behalf of childcare organizations.

Do not submit child records, parent records, student files, medical information, enrollment records, or other personal information about children through the CSN website.

If you upload or paste a supply list or invoice, please remove or redact any child, parent, employee, or sensitive personal information that is not needed for CSN to review supply items.

If CSN learns that child personal information has been submitted unnecessarily, we may delete, redact, or disregard that information.

4. How We Use Information

CSN may use information to:

• Review access requests
• Verify childcare provider eligibility
• Create and manage member accounts
• Provide catalog access
• Build custom restock lists
• Review current supply lists or invoices
• Compare products and pricing where useful
• Process orders
• Process payments, refunds, credits, and invoices
• Evaluate Net 30 invoice-term requests
• Fulfill and deliver orders
• Respond to product requests
• Provide customer support
• Send transactional account, order, payment, and delivery communications
• Send marketing communications where permitted
• Improve the website, catalog, products, pricing, and services
• Analyze site performance and marketing effectiveness
• Prevent fraud, unauthorized access, and misuse
• Maintain business, accounting, tax, legal, and compliance records
• Enforce our Terms of Service
• Comply with legal obligations

5. Marketing Communications

CSN may send marketing emails to business contacts who request information, submit forms, create accounts, opt in, or otherwise engage with CSN.

Marketing messages may include information about founding member access, catalog updates, product requests, restock support, offers, educational content, and CSN services.

You can unsubscribe from marketing emails by using the unsubscribe link or contacting CSN.

If CSN offers SMS messaging, SMS may be used for access requests, account updates, order updates, reminders, support, or marketing where consent is provided.

You may opt out of SMS messages by replying STOP or following the instructions in the message. Message and data rates may apply.

CSN may still send transactional or account-related communications, such as order confirmations, payment notices, invoice reminders, delivery updates, security notices, or service-related messages.

6. How We Share Information

CSN may share information with third parties when needed to operate the business, provide services, process orders, or comply with legal obligations.

Service Providers

CSN may share information with service providers that help with:

• Website hosting
• WordPress operation
• Security and firewall services
• CRM and lead management
• Email and SMS communications
• Payment processing
• ACH and card processing
• Invoicing and accounting
• Analytics and reporting
• Form handling
• Customer support
• Marketing tools
• Document and agreement tools
• Data storage and backups

Suppliers and Fulfillment Partners

CSN may share order and delivery information with suppliers, distributors, manufacturers, delivery partners, or fulfillment providers as needed to source, process, ship, deliver, return, or resolve orders.

This may include business name, delivery address, ordered products, quantities, contact information, and delivery instructions.

Legal, Safety, and Compliance

CSN may share information when we believe it is necessary to:

• Comply with law
• Respond to legal process
• Protect CSN rights, property, or safety
• Protect members or others
• Prevent fraud or misuse
• Enforce our Terms
• Resolve disputes
• Collect unpaid amounts

Business Transfers

If CSN is involved in a merger, acquisition, financing, restructuring, asset sale, or similar transaction, information may be transferred as part of that transaction.

With Your Consent

CSN may share information in other ways with your direction or consent.

7. Selling or Sharing Personal Information

CSN does not sell personal information in the traditional sense of exchanging it for money.

CSN may use analytics, advertising, or marketing tools to understand website traffic, improve marketing, measure campaigns, or reach childcare business contacts. Some privacy laws may define certain advertising or analytics practices as "sharing," "selling," or "targeted advertising."

If applicable law gives you the right to opt out of those practices, you may contact CSN using the information below.

8. Cookies and Similar Technologies

CSN may use cookies, pixels, tags, scripts, and similar technologies to:

• Keep the website functioning
• Improve security
• Understand website usage
• Measure marketing performance
• Remember preferences
• Improve user experience
• Support advertising or retargeting where used

You can adjust browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

CSN does not currently respond to browser "Do Not Track" signals.

9. Payment Processing

Payments may be processed by third-party payment processors.

When you pay by card, ACH, or another electronic method, payment information may be collected directly by the payment processor.

CSN may receive limited payment information, such as payment status, transaction ID, payment method type, last four digits where available, invoice status, and billing details.

You should review the payment processor's terms and privacy policy when submitting payment information.

10. Data Retention

CSN keeps information for as long as reasonably needed to:

• Review and manage access requests
• Provide member accounts
• Process and document orders
• Maintain custom restock lists
• Provide customer support
• Maintain accounting, tax, billing, and legal records
• Resolve disputes
• Enforce agreements
• Improve CSN services
• Comply with legal obligations

CSN may delete, de-identify, or archive information when it is no longer needed.

11. Security

CSN uses reasonable administrative, technical, and organizational safeguards designed to protect information.

No website, payment system, email system, or internet transmission is completely secure. CSN cannot guarantee absolute security.

You are responsible for protecting account login credentials and notifying CSN if you believe your account has been accessed without authorization.

12. Your Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing emails
• Opt out of SMS messaging
• Request information about how your information is used or shared
• Opt out of certain advertising or targeted marketing practices where applicable
• Appeal certain privacy decisions where required by law

You may make a request by contacting CSN at:

chris@childcaresupplynetwork.com

CSN may need to verify your identity or authority before responding.

Some information may be retained when needed for orders, invoices, tax records, legal obligations, dispute resolution, fraud prevention, or legitimate business purposes.

13. Business Contact Information

Because CSN is a business-to-business service, much of the information we collect relates to business contacts and childcare organizations.

We may use business contact information to communicate about CSN services, member access, product requests, orders, invoices, account status, and related business opportunities.

14. Links to Other Websites

The CSN website may link to third-party websites, platforms, payment processors, or service providers.

CSN is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

15. International Users

CSN is intended for use in the United States.

If you access CSN from outside the United States, you understand that information may be processed and stored in the United States.

16. Changes to This Privacy Policy

CSN may update this Privacy Policy from time to time.

If we make material changes, we may post the updated Privacy Policy on the website, update the effective date, or notify members through reasonable means.

Your continued use of the website or CSN services after the updated Privacy Policy is posted means you acknowledge the updated policy.

17. Contact

Questions or privacy requests may be sent to:

Childcare Supply Network
406 N Sumneytown Pike
North Wales, PA 19454
Email: chris@childcaresupplynetwork.com