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Terms of Service

Childcare Supply Network Terms of Service

Effective Date: July 8, 2026

These Terms of Service apply to the Childcare Supply Network website, member access process, product catalog, ordering portal, product request process, and related services provided by Childcare Supply Network, referred to in these Terms as "CSN," "we," "us," or "our."

By using the CSN website, requesting member access, submitting a product request, creating an account, placing an order, or using any CSN service, you agree to these Terms.

If you are using CSN on behalf of a childcare center, licensed home childcare provider, company, school, organization, or other business, you confirm that you are authorized to act on behalf of that organization.

1. Who CSN Is For

CSN is built for licensed childcare centers, licensed home childcare providers, preschools, early education programs, and related childcare operators.

CSN is not intended for parents, individual household shoppers, children, or consumers purchasing supplies for personal use.

We may review, approve, deny, suspend, or remove access at our discretion, including if we cannot verify that an applicant is connected to a legitimate childcare operation.

2. Founding Member Access

During the founding member launch period, approved members may receive access to CSN without membership fees.

Approved founding members will not pay annual CSN membership fees as long as their account remains active, approved, and in good standing.

An account is considered in good standing when the member:

  • Provides accurate account and business information
  • Uses CSN for legitimate childcare supply ordering
  • Pays approved invoices or charges on time
  • Does not misuse the website, catalog, pricing, or ordering system
  • Complies with these Terms

CSN may close, suspend, or restrict an account if we believe the account information is inaccurate, the account is inactive for an extended period, payment obligations are not met, or the account is being misused.

3. Member Approval

Requesting access does not guarantee approval.

CSN may review information such as:

  • Center or program name
  • Childcare license number
  • Provider type
  • Business location
  • Current supplier information
  • Approximate monthly supply spend
  • Requested products
  • Payment or invoice-term requests
  • Other information submitted through the Request Access form

CSN may request additional information before approving access.

4. Catalog and Member Pricing

The public CSN catalog is provided for general information and does not display item-level member pricing.

Approved members may receive access to member pricing after account approval.

CSN aims to provide better pricing on many commonly used childcare supplies, with matched pricing where available. CSN does not guarantee the lowest price on every item, guaranteed savings on every order, or a specific savings percentage.

Catalog items, pricing, packaging, availability, supplier costs, delivery options, and product details may change at any time.

If a listed price, product detail, or availability status is incorrect, CSN may correct the issue before accepting or fulfilling the order. If a correction materially affects your order, CSN may contact you before moving forward.

5. Product Requests

Members and access applicants may request products they currently use or want CSN to review.

Submitting a product request does not guarantee that CSN will add the product to the catalog, source the product, match a specific supplier price, or continue carrying the product.

CSN may review requested products for:

  • Childcare relevance
  • Supplier availability
  • Pricing
  • Packaging
  • Safety and handling considerations
  • Substitute options
  • Recurring ordering potential

If an exact requested product is unavailable or not practical to source, CSN may recommend a similar product or substitute option.

6. Custom Restock Lists

CSN may help approved members build custom restock lists based on the products the center already buys, product requests, supply lists, invoices, room needs, and recurring ordering patterns.

Custom restock lists are provided for convenience and ordering support. Members remain responsible for reviewing all items, quantities, product details, pricing, and suitability before placing an order.

CSN may update, revise, or remove restock list items based on availability, pricing, supplier changes, or member requests.

7. Orders

Orders may be submitted through the CSN login area or another approved CSN ordering process.

An order is not final until CSN accepts it. CSN may review orders for pricing accuracy, product availability, delivery address accuracy, payment status, account status, and supplier limitations.

CSN may decline, cancel, modify, or request confirmation for an order if:

  • A product is unavailable
  • A price or product detail is incorrect
  • Payment authorization fails
  • The delivery address cannot be served
  • The order appears unusual, incomplete, or inaccurate
  • The account is not in good standing
  • A supplier or fulfillment issue prevents processing

8. Payment

CSN may offer payment by credit card, ACH, or approved Net 30 invoice terms.

Credit card and ACH payments may be processed by third-party payment processors. CSN does not intend to store full credit card numbers or full bank account details on its website.

By submitting payment information, you authorize CSN and its payment processor to charge or debit the selected payment method for approved orders, shipping, taxes, fees, and any other amounts shown or agreed to during checkout or invoicing.

ACH payments may require a separate authorization at checkout or through the payment processor. You are responsible for providing accurate bank account information and ensuring that funds are available.

9. Net 30 Invoice Terms

CSN may offer approved Net 30 invoice terms to approved members.

Net 30 invoice terms are not automatic. CSN may approve, deny, modify, pause, or revoke invoice terms at any time.

Invoices must be paid within 30 days of the invoice date unless CSN provides a different due date in writing.

If an invoice is late, CSN may:

  • Pause future orders
  • Suspend account access
  • Require payment by card or ACH before future orders
  • Charge reasonable late fees to the extent allowed by law
  • Seek collection of unpaid amounts

The member is responsible for all approved orders placed through its account.

10. Taxes, Shipping, and Delivery

Prices may not include taxes, shipping, handling, delivery charges, or other applicable fees unless clearly stated.

Members are responsible for providing accurate billing and delivery information.

CSN may fulfill orders through suppliers, distributors, manufacturers, delivery partners, or other third parties.

Delivery times are estimates and are not guaranteed unless CSN confirms a specific delivery commitment in writing.

Once products are delivered to the address provided by the member, the member is responsible for receiving, securing, inspecting, and storing the products.

Members are responsible for applicable taxes unless CSN accepts a valid tax exemption certificate or other documentation.

11. Order Issues, Damaged Items, and Returns

Members should inspect orders promptly upon delivery. If an item is missing, damaged, incorrect, or materially different from what was ordered, the member must notify CSN within 7 days of delivery.

Return requests must be submitted within 7 days of delivery.

Returns require prior approval from CSN. Items must generally be unused, unopened, and in resalable condition.

Some items may not be returnable, including special-order items, opened hygiene products, certain PPE, cleaning chemicals, food-service items, discontinued items, or items restricted by supplier policy, unless the item is defective, damaged, or shipped in error.

CSN may offer a replacement, credit, refund, or other resolution depending on the situation, supplier rules, product condition, and applicable law.

12. Product Information and Use

CSN works to provide accurate product information, but product descriptions, packaging, case counts, images, safety details, and availability may change.

Members are responsible for reviewing product labels, safety data sheets, instructions, warnings, and applicable childcare rules before using any product.

CSN does not provide licensing, regulatory, medical, health, safety, or legal advice.

Cleaning products, chemicals, PPE, hygiene items, and classroom products should be used, stored, and handled according to manufacturer instructions and applicable childcare regulations.

13. Account Security

Members are responsible for keeping login credentials secure.

You agree not to share login credentials with unauthorized users or allow unauthorized orders through your account.

You must notify CSN promptly if you believe your account has been accessed without authorization.

CSN may suspend account access if we believe there is a security issue or unauthorized use.

14. Acceptable Use

You agree not to:

  • Misuse the website, catalog, forms, ordering system, or member portal
  • Attempt to access another member's account
  • Copy, scrape, or reuse CSN catalog data for competitive purposes
  • Submit false, misleading, or fraudulent information
  • Use CSN pricing, product data, or account access to operate a competing service
  • Interfere with the website or its security
  • Upload malicious code or harmful files
  • Use CSN for unlawful purposes

15. Marketing Communications

By submitting forms or creating an account, you may receive transactional communications related to your access request, account, orders, product requests, invoices, delivery, support, and service updates.

You may also receive marketing communications if you sign up, opt in, request information, or otherwise provide consent where required.

You can unsubscribe from marketing emails using the unsubscribe link or by contacting CSN.

If SMS messaging is offered, you may opt out by replying STOP or following the instructions in the message. Message and data rates may apply.

Opting out of marketing messages does not stop transactional or account-related messages.

16. Intellectual Property

The CSN name, logo, website design, copy, catalog organization, product groupings, restock list structure, and related materials are owned by or licensed to CSN.

You may not copy, reproduce, distribute, modify, scrape, resell, or use CSN materials for competitive or commercial purposes without written permission.

17. Third-Party Services

CSN may use third-party providers for hosting, forms, CRM, email, SMS, payment processing, analytics, security, shipping, fulfillment, supplier data, and other business operations.

Third-party services may have their own terms and privacy policies.

CSN is not responsible for third-party websites, services, or platforms that we do not control.

18. Website Availability

CSN may update, suspend, modify, or discontinue parts of the website, catalog, member portal, ordering system, or services at any time.

We do not guarantee that the website or ordering system will always be available, uninterrupted, secure, or error-free.

19. No Professional Advice

CSN provides supply ordering support and related business services. CSN does not provide legal, tax, licensing, compliance, safety, medical, health, or professional advice.

Members remain responsible for complying with all laws, licensing rules, safety standards, and childcare regulations that apply to their operation.

20. Disclaimer of Warranties

CSN provides the website, catalog, ordering system, and services on an "as available" and "as is" basis.

To the fullest extent permitted by law, CSN disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, accuracy, and availability.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply.

21. Limitation of Liability

To the fullest extent permitted by law, CSN will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost savings, lost business, business interruption, data loss, or substitute procurement costs.

To the fullest extent permitted by law, CSN's total liability for any claim related to the website, catalog, ordering system, products, or services will not exceed the amount the member paid to CSN for the specific order or service giving rise to the claim.

Some jurisdictions do not allow certain liability limits, so some of the above may not apply.

22. Indemnification

You agree to defend, indemnify, and hold harmless CSN and its owners, employees, contractors, agents, suppliers, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from:

  • Your use of CSN
  • Orders placed through your account
  • Your violation of these Terms
  • Your violation of applicable law
  • Your misuse of products
  • Information or materials you submit to CSN
  • Unauthorized use of your account caused by failure to protect login credentials

23. Changes to These Terms

CSN may update these Terms from time to time.

If we make material changes, we may post the updated Terms on the website, update the effective date, or notify members through reasonable means.

Your continued use of CSN after updated Terms are posted means you accept the updated Terms.

24. Contact

Questions about these Terms may be sent to:

Childcare Supply Network
406 N Sumneytown Pike
North Wales, PA 19454
Email: chris@childcaresupplynetwork.com